Viewing and Editing Bill Problem Messages

Viewing Bill Problem Messages

1. Select Accounting > Work Flow Manager. The Work Flow Manager is displayed.

2. Click to navigate to the folder where the bill resides.

3. Click in the bill list to higlight/select the appropriate bill. Associated problem messages will be displayed in the bottom pane of the View window, including data for:

   Severity
   Status
   Message
   Date Created
   Created By
   Comment

Editing Bill Problem Messages

Once created, Problem Messages can be edited from the Work Flow Manager. To maintain the audit trail, only two fields are editable: 

The Status can be updated. There are three Status options:

1. Problem
2. Fixed
3. Ignored

The Comment: field may also be edited to include a text comment of up to 255 characters in length.

To edit a Bill Problem Message:

1. Select the associated bill from the Work Flow Manager and double-click the message line. The Problem Properties window will open.
2. Use the Status: drop-down arrows to select the desired status.
3. Input the desired text in the Comment: field.
4. Click OK to save changes and close the Problem Properties window. Or click Cancel to exit the Problem Properties window without saving changes.